Bixi Not Working  

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Tez
 Tez
New Member
Joined:6 months  ago
Posts: 4
11/05/2017 5:49 am  

I have tried setting up the Bixi on an LG G3 Android 5.0.1 and on Iphone 6S latest iOS, and both register fine in the systems Bluetooth and in the Bixi app, but it can not carryout any action.

All I wanted to do is control the allowable music player in Android/spotify and iOS/Music. I have read all the other posts in the forum and had tried resetting and re installed but nothing worked. Which has lead me to create this post.

I don't want to waste time trying out resetting and reinstalling anymore, as I believe this is a fundamental problem with the Bixi, the hardware and software are not ready and it does not work. I had never had to reset and reinstall any product this numerous number of times and the product still don't work.

Can you tell me a simple solution to get it to work, like a software upgrade or similar, otherwise, I would like to know how I can get my money back please.


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vijay
Eminent Member Admin
Joined:1 year  ago
Posts: 40
11/05/2017 7:32 am  

Hi, 

Can you please put a short video of doing a gesture. It would be helpful. 

Can you see the directional LEDs light up when you do a gesture?

Hope you went through the video tutorials in the app on how to do the Show n'Go gestures. 

On IOS, you have to open a music player to start controlling it. 

Let us know. 

 

 


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Tez
 Tez
New Member
Joined:6 months  ago
Posts: 4
12/05/2017 5:41 am  

I don't have time to record a video at this point. Thou when I switched to Bixi-Browse mode, a few things I tired worked for iOS and Windows, Music player and Chrome in particular. But Android now can not pair in Browse mode, and yes, all other BT radios are switched off.

On iOS it automatically controls Spotify even when the app is not open, not iOS Music.

These are welcome behavior/function for iOS and Windows. I will just keep using it in this mode for now.

Do you have any thoughts on why Android is not able to pair to Bixi in Browse mode?

Thanks


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vijay
Eminent Member Admin
Joined:1 year  ago
Posts: 40
13/05/2017 8:44 am  

Hi,

please try to remove the existing 'Bixi_XXXX' from the android bluetooth system, all other device BT radios off and try again. 

Also, maybe you can try to remove the bixi app on android and try. 

If nothing works, try to reset bixi 7 times and it will clear its internal existing connection keys. The reset procedure is similar to that shown in user guide for power off. 

 

 


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